Choosing whether to keep your service desk in-house or to outsource it can impact your organization, both in terms of cost and service.  The level and quality of support provided by the service desk can determine how well your IT systems are applied as well as how effectively your investment in them is recovered. Poor service desk support can lead to long-term decrease in user productivity. The support provided by your service desk can influence user perception of your IT department. By outsourcing your service desk support to Ignition, you can be assured of the highest quality standards.

Solutions to meet your needs 

Our 24 x 7 Service Desk is available for any issues relating to hosted applications. Our flexible system infrastructure means we can provide you with exactly the solution you need, when you need it and in your budget. Whether you’re looking for a low cost outsourced solution or a high-touch executive solution, we’ll work with you to design specific Service Level Agreements (SLAs) to meet your support needs.    

• You only buy the services you need.

• You can change your plan at any time.
• Every call is handled by a live person in real time. 
• Our Service Desk personnel are trained extensively on the applications and technologies that they support.

With Ignition, you can be assured of the highest quality customer service experience.